The General Data Protection Regulation (GDPR) is a regulation in EU law on data protection and privacy in the European Union (EU) and the European Economic Area (EEA). It also addresses the transfer of personal data outside the EU and EEA areas. The GDPR’s primary aim is to give control to individuals over their personal data and to simplify the regulatory environment for international business by unifying the regulation within the EU.  In accordance with the GDPR directive please find below detail of Cheshire Logs Direct Limited data control and processes.

What are you doing with my data?

Website data
We collect and use your data to offer you the best service we can deliver.

This can include:

• Data collected when you access our Web sites or Apps to improve your user experience and help us to offer you an improved service
• Data to enable us to market our services to you

Personal Data

For the purposes of identification and assessment for trade accounts and goods delivery:

• Personal details
• Previous address details
• Bank details
• Income details
• And other similar information.

Do you share my data with other organisations?

We only share your data with other organisations where it is needed to deliver the service. For example:

• Payment processing companies
• Any government authorities that have a right to request data and where we must comply with the law 
• Credit vetting companies
• Other professional companies/parties for the assessment of suitability to rent
• We do not sell your data to other organisations.

Is my data safe?

Data gained, controlled and held by Cheshire Logs Direct Limited is stored on devices compliant with best practice security.  All devices have security controls for access and where necessary the latest anti virus and firewalls installed and updated.  Only Cheshire Logs Direct Limited employees and any authorised Cheshire Logs Direct Limited partners has access to your data.

How can I see what information you have about me?

You can write to us at:

Cheshire Logs Direct limited
HALL COTTAGE,
LONDON ROAD,
WALGHERTON,
NANTWICH,
CW5 7LA

Can I delete my data? – (The right to be forgotten)

You can tell us to stop e-mail marketing our services to you by contacting us on the above contact details.

You can ask to be removed from our database completely except where your details are required by law to be retained ie for accounts purposes and alike.

Cheshire Logs Direct Limited Privacy Statement

This statement is effective as of February 2023.
Your privacy is important to Cheshire Logs Direct Limited. This Statement covers the information practices for Cheshire Logs Direct Limited websites:

• what type of information about our Websites’ users is gathered and tracked;
• how the information is used, shared or otherwise processed offline;
• how cookies and other technologies may be used.

This Statement applies to Cheshire Logs Direct Limited Websites that link to this Statement but does not apply to those Cheshire Logs Direct Limited Websites that have their own Privacy Statement. Additionally, it does not apply to instances where we process data on behalf of clients for their benefit, such as when we act as a salvage agent for an insurance company. From time to time, we may supplement this Statement with additional information relating to a particular interaction we have with you.

Collection of Personal Information
You may choose to give us personal information directly in a variety of situations. For example:

• You may want to give us your name and contact information to communicate with you:
  • to order a product,
  • to process an order,
  • to register for a service,
  • to provide you with a subscription,
  • to do business with us if you are a supplier or a business partner.

• You may also provide your credit card details to buy something from us,
• You may share a description of your education and work experience in connection with a job opening at Cheshire Logs Direct Limited for which you wish to be considered.

If you tell us that you do not want us to use your information to make further contact with you beyond fulfilling your request, we will respect your wishes. We may also collect information relating to your use of our Web sites and Apps through the use of various technologies. For example, when you visit our Web sites, we may log certain information such as your IP address, browser type and language, access time, and referring Website addresses. We may collect information about the pages you view within our sites and other actions you take while visiting us. We may also use technologies to determine whether you’ve opened an e-mail or clicked on a link contained in an e-mail. Collecting information in this manner allows us to collect statistics about the usage and effectiveness of our Web sites and Apps, personalise your experience and tailor our interactions with you. For details regarding the technologies we employ, see Cookies and Other Technologies below. The information that we collect, either directly or indirectly, may be combined to help us improve its overall accuracy and completeness and to help us better tailor our interactions with you.

Use of Personal Information
If you request something from Cheshire Logs Direct Limited, for example, a product or service, a call back, or specific marketing materials, we will use the information you provide to fulfil your request. To help us do this, we may share information with others, for instance, Cheshire Logs Direct Limited business partners, financial institutions, shipping companies, or postal or government authorities, such as Customs authorities, involved in fulfilment. In connection with a transaction, we may also contact you as part of our customer satisfaction surveys or for market research purposes.

Personalising your Experience on our WebSites
We may use information we collect about you to provide you with a personalised experience on our Web sites, such as providing you with content in which you may be interested and making navigation on our sites easier.

Marketing
The information you provide to Cheshire Logs Direct Limited, as well as the information we have collected about you indirectly, may be used by Cheshire Logs Direct Limited Agents for marketing purposes. We will ask you to choose whether or not to have your information used in this way. You may at any time choose not to receive marketing materials from us by following the unsubscribe instructions included in each e-mail you receive, or by contacting us directly. Some of our offerings may be co-branded, that is sponsored by both Cheshire Logs Direct Limited and third parties. If you sign up for these offerings, be aware that your information may also be collected by and shared with those third parties. We encourage you to familiarise yourself with their privacy policies to gain an understanding of the manner in which they will handle information about you.

Recruitment
In connection with a job application or inquiry, whether advertised on a Cheshire Logs Direct Limited Website or otherwise, you may provide us with information about yourself, such as a resume. We may use this information throughout Cheshire Logs Direct Limited in order to address your inquiry or consider you for employment purposes. Unless you tell us not to do so, we may keep the information for future consideration.

Monitoring or Recording of Calls, Chats and Other Interactions
Certain online transactions may involve you calling us or us calling you.

Protect the Rights and Property of Cheshire Logs Direct Limited and Others
We may also use or share your information to protect the rights or property of Cheshire Logs Direct Limited, our business partners, suppliers, clients, or others when we have reasonable grounds to believe that such rights or property have been or could be affected. In addition, we reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights, or the rights of others, or to comply with a judicial proceeding, court order, or legal process served on our Web sites.

Information Security and Accuracy
We intend to protect your personal information and to maintain its accuracy. Cheshire Logs Direct Limited implements reasonable physical, administrative and technical safeguards to help us protect your personal information from unauthorised access, use and disclosure. For example, we encrypt certain sensitive personal information such as credit card information when we transmit such information over the Internet. We also require that our suppliers protect such information from unauthorised access, use and disclosure.

Retention
We will retain your registration information for as long as your account is active or as needed to provide you services and for the purposes of complying with our legal responsibilities to the HMRC and insurance providers. If you wish to request that we no longer use your registration information to provide you services contact us at  info@cheshirelogsdirect.com  Or the address above. We will retain and use your registration information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies and Other Technologies
We collect information from your visits to our Websites and Apps to help us gather statistics about usage and effectiveness, personalise your experience, and tailor our interactions with you. We do so through the use of various technologies, including scripts, tags, Local Shared Objects (Flash cookies), Local Storage (HTML5) beacons, and “cookies”. A cookie is a piece of data that a Website can send to your browser, which may then be stored on your computer as a tag that identifies your computer. Cookies are often used to measure Website usage (such as number of visitors and duration of visit) and effectiveness (such as topics visitors are most interested in) and to allow for ease of navigation or use. As such, they are not associated with any personal information. They are also used at times to personalise a known visitor’s experience to a Website by being associated with profile information or user preferences. Over time this information provides valuable insight to help improve the user experience. Cookies are typically categorised as “session” cookies or “persistent” cookies. Session cookies help you navigate through the Website efficiently, keeping track of your progression from page to page so that you are not asked for information you have already provided during the current visit. Session cookies are stored in temporary memory and erased when the web browser is closed. Persistent cookies store user preferences for current and successive visits. They are written on your device’s hard disk, and are still valid when you restart your browser. You can usually set your privacy preferences regarding cookies and similar technologies though your web browser. Look under “Tools” (or similar heading) in your browser for information about controlling cookies. You can set your browser in most instances to notify you before you receive a cookie, giving you the chance to decide whether to accept it or not. You can also usually set your browser to turn off cookies. If you block, turn off or otherwise reject our cookies, some Web pages may not display or function properly. Some Cheshire Logs Direct Limited Web sites and Apps may also use Web beacon or other technologies to tailor those sites to provide a better customer experience. These technologies may be in use on a number of pages across Cheshire Logs Direct Limited Web sites. When a visitor accesses these pages, a non-identifiable notice of that visit is generated which may be processed by us or by our suppliers. These Web beacons usually work in conjunction with cookies. If you don’t want your cookie information to be associated with your visits to these pages or use of these products, you can set your browser to turn off cookies. If you turn off cookies, Web beacon and other technologies will still detect visits to these pages; however, they will not be associated with information otherwise stored in cookies. We use Local Shared Objects, such as Flash cookies, and Local Storage, such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our web site or to display Cheshire Logs Direct Limited advertising on others’ web sites based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please visit http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html We may also include Web beacons in marketing e-mail messages or our newsletters in order to determine whether messages have been opened and links contained within clicked on. Some of our business partners set Web beacons and cookies on our site. In addition third-party social media buttons may log certain information such as your IP address, browser type and language, access time, and referring Web site addresses, and, if you are logged in to those social media sites, they may also link such collected information with your profile information on that site. We do not control these third party tracking technologies.

Online Advertising

Cheshire Logs Direct Limited does not deliver third party online advertisements on our Websites. We may advertise our products and services on other Websites. Please familiarise yourself with those Websites privacy policies to understand their practices relating to advertising, including what type of information they may collect about your Internet usage. We may engage third parties to manage some of our advertising on other sites. These third parties may use cookies and Web beacons to collect information (such as your IP address) about your activities on Cheshire Logs Direct Limited and others’ Websites to provide you targeted Cheshire Logs Direct Limited advertisements based upon your interests. Links to Non- Cheshire Logs Direct Limited WebSites and Third Party Applications We may provide links or embed third-party applications that allow you to login, post content or join communities from our Websites (for example Facebook or Twitter). We may also provide you with general links to non- Cheshire Logs Direct Limited Websites. Your use of these links and applications is subject to the third parties’ privacy policies, and you should become familiar with the third party sites’ privacy policies before using the links or applications. Cheshire Logs Direct Limited is not responsible for the privacy practices or the content of those other Web sites.

Privacy Questions and Access

If you have a question about this Privacy Statement or Cheshire Logs Direct Limited handling of your information, you can send an email to the Cheshire Logs Direct Limited Data Protection Officer and info@cheshirelogsdirect.com

You can also contact us at:

The Data Protection Officer

Cheshire Logs Direct limited,
HALL COTTAGE,
LONDON ROAD,
WALGHERTON,
NANTWICH,
CW5 7LA

If you wish to obtain a copy of particular information you provided to Cheshire Logs Direct Limited, or if you become aware the information is incorrect and you would like us to correct it, contact us. Before Cheshire Logs Direct Limited is able to provide you with any information or correct any inaccuracies, however, we may ask you to verify your identity and to provide other details to help us to respond to your request. If you believe that we are making improper use of your data, as well as contacting us, you also have the right to complain to the Information Commissioners Office in the UK. Details can be found at https://ico.org.uk